Support
Help with 15 Minutes
Most answers are below. If yours isn't, the fastest route is the Help Center inside the app — pick a topic, describe what happened, and the reply arrives in the same thread.
Help Center in the app
Settings → Help. You can follow the status of anything you send and reply in the same thread.
Still stuck?
Write to us and include your username and, if it helps, what you were doing when it went wrong.
Support address coming soon
Deleting your account
Step-by-step instructions, including what happens to your data.
Read the deletion guideQuestions
Before you download
What happens when the 15 minutes are up?
If you both say yes, profiles open and the chat continues for real. If either of you says no, the chat moves to Past Sessions and you both stay anonymous.
Do I find out who said no?
No. Individual decisions are never revealed.
Can we reveal before the timer ends?
Yes — one early-reveal request per chat. If the other person accepts, profiles open right away.
Do I have to share my location?
No. Location is optional and only makes nearby matches better. Without it you still match — matches are just less local. You can change it anytime in Settings.
Are the photos I send while anonymous safe?
Photos you send as view-once are screenshot-protected, and you're notified if someone tries.
Is there an age limit?
Yes — you must be at least 16 to use the app.
Which languages are supported?
Turkish, English, Spanish, German, French, Russian and Japanese.
If I delete my account, can I come back?
Your account is hidden immediately and for about 28 days you can sign back in and cancel the deletion. After that the data is permanently deleted. If you don't want that, you can deactivate instead.
Why 15 minutes?
Long enough to actually get somewhere, short enough that neither of you can drift. The clock keeps you both present.